Unparalleled support—for every patient, every provider, every step of the way

Genetix Patient Support is a personalized program that provides resources, assistance, and answers to questions that you and your patient may have during the process of considering LYFGENIA™. Your patient does not have to enroll in the Genetix Patient Support Program in order to access any approved Genetix therapies, but it is available to provide additional support to patients throughout the decision process and beyond.

Email: patientsupport@genetixbiotx.com
Call: 1-833-888-6378

View Genetix Patient Support website

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Patient Support Provider Support The Genetix Commitment

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Supporting patients at each step

By enrolling a patient in the Genetix Patient Support Program, you’re connecting them with a dedicated team that can guide them through every stage of their journey.

A Patient Navigator

is available at no cost to answer questions, provide educational resources, and help patients and caregivers take the next step with confidence.

No prescription required

Patients may enroll directly and connect with the support team at any time, ensuring they and their families can receive guidance and support early in the process.

What enrollment provides for your patients

  • Assistance identifying and connecting with a QTC
  • Travel and lodging support if a QTC is not nearby
  • Guidance on insurance navigation and financial assistance
  • Resources to help patients and caregivers understand LYFGENIA therapy
  • Counseling and coverage support for fertility preservation services
  • Dedicated support to prepare for life after treatment
  • Peer-to-Peer support linking patients and families with others who’ve experienced treatment firsthand

Supporting you at every step

At Genetix Biotherapeutics, we’re partners in every step of the LYFGENIA journey—working alongside you to ensure a seamless experience from referral to long-term follow-up. Our cross-functional teams collaborate to support you in all aspects of care for patients going through LYFGENIA therapy.

  • Qualified Treatment Center Account Leads (QTALs) – Engage with and support all members of the care team to ensure a seamless treatment process and delivery of LYFGENIA therapy
  • Apheresis Operations (AphOps) – ​Educate on and support apheresis processes to ensure smooth, successful cell collection for every patient
  • National Account Executives (NAEs) – Partner with payers and providers to secure sustainable access and reimbursement for patients
  • Patient and Community Education (PACE) Team – ​Connect with patients to educate on therapy and prepare for treatment readiness at any stage of the consideration journey
  • Patient Navigators – ​Guide patients and caregivers with personalized support from consideration through post-treatment care

Resources and additional information

LYFGENIA Consideration Brochure Icon

An important resource to help your patient find out how LYFGENIA works, important safety information, and the treatment process

Consideration Brochure
LYFGENIA Consideration Brochure Icon

An important resource to help your patient find out how LYFGENIA works, important safety information, and the treatment process

Consideration Brochure
LYFGENIA Consideration Brochure Icon

An important resource to help your patient find out how LYFGENIA works, important safety information, and the treatment process

Consideration Brochure

Patient Eligibility
Guide LYFGENIA Billing
and Coding Guide LYFGENIA Prescribing
Information LYFGENIA
Medication Guide

Patient Eligibility Guide LYFGENIA Billing and Coding Guide LYFGENIA Prescribing Information LYFGENIA Medication Guide

Our commitment to a best-in-class experience

Genetix Biotherapeutics is dedicated to advancing curative therapies for people with rare, genetic diseases and improving all aspects of their treatment journey.

  • Expanding manufacturing capacity to increase production to meet growing demand
  • Investing in innovation to help improve the treatment process
  • Improving early treatment phases, such as cell collection, to streamline the experience for patients and providers alike
  • Advancing access through the CMMI alternative payment model—a first-of-its-kind approach designed to enable delivery of therapy to more patients, support financial sustainability, and enable providers to offer therapies with confidence

Resources for patient support groups at your healthcare organization

Connect with the Patient and Community Education (PACE) team. They provide education to patient support groups and local community-based organizations.

If your patient is looking for additional individual support outside of a community-based organization or support group, the Genetix Patient Support Program can help.

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